Case 01 / 05 — SaaS · AI · Portugal
Schmitz Cargobull.
Workshop management, built from scratch, with AI inside the flow.
Motion study: a work order moves across a workshop board, from open to assigned, repair, quality control and closed, while an AI panel suggests next steps and a deadline counts down.
Motion study: it explains the mechanism. It isn’t a screenshot of the production interface.
A custom SaaS platform for the workshop operation of Europe’s largest semi-trailer manufacturer in Portugal: work orders, technicians, repairs and quality control.
- 01 — Context
Schmitz Cargobull runs a service network of more than 1,400 partners in 40 countries. This platform supports its workshop operation in the Portuguese market.
- 02 — Problem
A workshop runs on many moving parts at once: work orders, technicians, repairs and quality control, all against deadlines.
- 03 — Thinking
AI is only useful where the decision is made. So decision support lives inside the real workflow, not in a separate tool or a chat window.
- 04 — Build
- Work orders, technicians, repairs and quality control
- Geographic view of operations
- Deadline control
- AI decision support inside the workflow
- 05 — Result
In production in Portugal, used every day by real teams, with room to expand to other markets.
In context
- service partners in the Schmitz Cargobull network
- 1,400+
- countries in that network
- 40
Want the longer version? Ask me about Schmitz Cargobull.